Key Forensic Services provides forensic support to the UK criminal justice system and law enforcement agencies worldwide. It is a 24/7 operation and the business needs to provide fast service delivery with utmost information security. Being so reliant on resilient IT, KFS decided to move to a private hybrid cloud environment. Now with the highest levels of availability, reduced risk and the ability to flex and scale, KFS can enrich customer service and focus on the role it plays in keeping the public safe.
At Key Forensic Services (KFS), the speed of service delivery can determine the safety of the general public. With a team of 250 people operating across 3 UK sites, KFS provides forensic support to all strands of the UK criminal justice system.
KFS is a business that never sleeps, operating 24/7 to tight deadlines and the highest levels of information security. It supports criminal investigations from burglary through to murder and counter-terrorism, and whilst most work is completed in the lab, it also provides assistance at the scene of the crime and expert testimony in the courtroom. The vocational team are passionate about the role they play in helping to put criminals behind bars and keeping the public safe. Technology is the vital ingredient to delivering on that mission.
KFS produces hundreds of DNA profiles every day, which police intelligence units rely on to act fast and arrest suspects. The previous IT platform was unreliable and putting the business at risk. Struggling with regular outages, KFS constantly feared that the systems would go down, losing a day’s output that couldn’t be recovered. It faced the vulnerability that staff coming in to undertake urgent analysis at the weekend would find that the systems were unavailable. IT transformation projects couldn’t be completed and when the business experienced a catastrophic 48-hour outage, it had no choice but to look for a radical new approach.
When you have people sitting in custody waiting for DNA profiles to be completed, there is no margin for delay. If we can’t provide those services, it’s absolutely catastrophic. Aside from a major incident being compromised, we face reputational damage and financial penalties if those deadlines are not met.Paul Hackett, Managing Director of KFS,
KFS instructed pioneering Microsoft Cloud Solutions provider, Extrinsica Global, to help. Extrinsica specialises in delivering unique hybrid cloud solutions built on Microsoft Azure, Office 365, and its own Microsoft cloud fabric called EV3. With this approach, Extrinsica Global can design and build the exact cloud solution required by organisations like KFS, made up of on-premise, private cloud and Microsoft public cloud services, and then deliver it as a fully managed service.
For KFS, Extrinsica created a next-generation Cloud Lab delivered from a private hybrid cloud platform as a complete end-to-end fully managed service which the business simply consumes. The Cloud Lab, which includes highly complex DNA analysis apps and Microsoft Office, is built on EV3 integrating seamlessly with Microsoft Azure Site Recovery and Azure Back-Up. Critically, it also connects back into KFS’ sophisticated onsite labs.
For KFS, system outages and technology frustrations are a thing of the past. It now enjoys 100% system availability and a flexible, cutting-edge IT platform that opens up exciting new potential for service innovation, customer service excellence and international growth.
“Moving our IT into a hybrid cloud service has taken away all the risk we previously faced. It feels like a complete transformation. IT is no longer on the risk register at board level. We just don’t talk about it anymore. It’s taken for granted!”Paul Hackett, Managing Director of KFS,